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Claims

CGU has been there for our customers in their time of need for over 150 years,
finding ways to pay claims and get you back on your feet.

If you’re making an insurance claim, chances are you’ve already been through a stressful time.

We’ve made the claims process simple and hassle-free to help resolve your claim quickly and get you back on your feet.

To help us get your claim underway quickly, there are a few simple steps we'd like you to follow:


1. Select insurance type:


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Major Events Claims Hotline

24 hour assistance

1800 CLAIM1

(1800 252 461)

Travel Insurance

Emergency assistance

Within Australia: (02) 9223 5533

While overseas: +61 2 9223 5533