Claims

You can lodge a claim anytime – 24 hours, 7 days a week.

Need to make a claim? We’re here to help

  • We've made the claims process simple and hassle free

    • We offer a 24/7 national claims service so you can lodge your claim when it suits you
    • During the claims process we offer you the choice of how and when you want us to contact you, ensuring you're well informed on the status of your claim
    • For most claims we assign you a dedicated claims specialist to support you throughout the claims process, delivering you consistent and personalised service every step of the way.

  • You can have confidence knowing that we've got you covered

    • We pay on average $1.3 billion every year
    • Our national network of over 500 preferred suppliers can help you wherever you are.

  • More claims information

    Making a claim Claims FAQ CGU managed repairers CGU managed repairers

Get in touch

Lodge a claim

13 24 80

24 hours, 7 days a week

Overseas: +61 3 9601 8222

Travel Insurance Emergency Assistance

For emergency travel insurance assistance, please call our 24-hour emergency assistance hotline:

Within Australia: (02) 8895 0698
Overseas: +61 2 8895 0698