Meet the Workers Compensation Customer Relationships Team

Get to know Anne-Marie Kydyrski, Customer Relationship Specialist, Workers Compensation

Tell us about yourself and your role

I’ve got three children aged 14, 11, and 6. They keep me on my toes. Add my husband (who’s my biggest supporter) and my two dogs and a cat into the mix, and it’s a crazy household. 

I’ve got a passion for helping people and injury management with a background in exercise rehabilitation, having worked in an acute hospital setting followed by FIFO work as a health and lifestyle coordinator on a number of remote sites. I then moved into the worker’s compensation industry over 15 years ago across WA, NSW, and Victoria. I started out as a case manager before moving into injury management advisor and team leader roles, then into customer relationships. 

As a Customer Relationship Specialist at CGU, my role provides a link between claims and underwriting, supporting clients and brokers with claims queries, training opportunities, and overall portfolio oversight.

 

Tell us why brokers should choose CGU Workers Compensation for their clients

Our people. The team we have nationally are amazing to work with, along with the network of support we have to provide technical guidance and development to our staff.  CGU are always looking to develop how we can provide the best outcomes for our clients' claims.  We’re innovative and passionate about what we do day-to-day and are always keen for feedback to support our development. 

 

How does CGU’s Workers Compensation team support brokers as trusted advisors to their clients?

We have a large network of internal technical expertise from our claims consultants all the way through to our injury management and technical support. We build strong relationships with our external providers and we’re more than willing for brokers and clients to meet our team and providers. We’re here to listen and learn and understand what brokers need from CGU. This enables us to work collaboratively with workers compensation claims teams to provide an outcome for everyone.

 

Get to know Chris Vigor, Customer Relationship Specialist, Workers Compensation

Tell us about yourself and your role

My name is Chris Vigor and my role at CGU is a Customer Relationship Specialist. As part of my role, I’m accountable for the relationship between employer, broker and CGU, I provide portfolio oversight/insights and am the link between underwriting and claims. 

I’ve been in the insurance industry for approximately six years with experience in claims on the insurer and broker side. In April 2023, I would have been with CGU for one year and am loving my time working with our customers. 

 

Tell us why brokers should choose CGU Workers Compensation for their clients

Brokers should choose CGU because we make workers compensation simple. Our point of difference is our people, the tenure and experience ensure we achieve some great outcomes. 

 

How does CGU’s Workers Compensation team support brokers as trusted advisors to their clients?

We support our brokers by communicating with empathy, collaborating to make it easy, and innovate as technical experts. 

 

Get to know Deanna Rushworth, Customer Relationship Specialist, Workers Compensation

Tell us about yourself and your role

I have lived in Western Australia for most of my life and growing up was a keen and very competitive sailor which is where I spent much of my childhood.  My career background started in hospitality. I was fortunate to become a young business owner of a Serviced Apartment Hotel in Southwest WA, providing me with over 15-years of business management and insights, influenced by a host of global challenges, success stories, and learning about many peoples’ lives and own journeys along the way.

I am always up for a challenge, and in 2012 my challenge to myself (in addition to running the Serviced Apartment Hotel) involved purchasing a WA Tavern that was in receivership. Having re-acquired the liquor licence, I went on to refurbish the venue, build the trade, and become profitable before successfully selling it again in 2015.

Following the sale of my accommodation business in 2020, I remained keen to focus my energy on sharing knowledge and experience with like-minded business owners.

Joining CGU as Customer Relationship Specialist, I am passionate about the role CGU takes in delivering Workers Compensation outcomes for our injured workers and insureds. My goal is to ensure that we are delivering exemplary customer service, sound injury management, and be a real support system whilst attaining or exceeding business goals.

 

Tell us why brokers should choose CGU Workers Compensation for their clients

In partnering with CGU, your business has the confidence and peace of mind knowing that you are backed by Australia and New Zealand’s biggest Insurance Company - Insurance Australia Group.  It is our ambition to become the best practice provider of personal injury claims service industry-wide. 

CGU workers compensation is – accessible, dependable, collaborative, dedicated, experienced, and forward-thinking. We are here to take the complication out of workers compensation. To partner with us, we partner with you. 

 

How does CGU’s Workers Compensation team support brokers as trusted advisors to their clients?

We work with you towards our mutual goals to provide you and your clients with sound advice and support. We commit to this by:

• Following through on our commitment to communicate with empathy, working within your and your client’s expectations 
• Collaboration – to work within the provisions of the act to seek out strategy and resolve.
• Innovations – we think outside the box (or the rubik’s cube) to deliver superior results in all areas of risk and injury management by bringing you the latest market trends and insights