Manage my business policy

Once your policy’s paid or automatic instalments are set up, your policy schedule becomes an official tax invoice. Log in to CGU Online to download your policy schedule.

If you have special tax requirements, call us on 13 24 81 (8am–7pm AEST, Mon–Fri) or request a tax invoice online.

A Certificate of Currency shows a client your insurance is current. It also usually shows the amount of insurance you have and any conditions.

The quickest way to get your Certificate of Currency is to log in to CGU Online and download it.

Otherwise, call us on 13 24 81 (8am–7pm AEST, Mon–Fri) or send us a request.

Log in to CGU Online to download your:

• Certificate of Insurance
• Certificate of Currency
• Product Disclosure Statement.

Otherwise, you can send us a request and we’ll send your documents to you within two business days. You can:

• Request a Certificate of Currency
• Request a tax invoice
• Request other documents

If your request is urgent and you can’t wait two business days, log in to CGU Online or call 13 24 81 (8am–7pm AEST, Mon–Fri).

To claim, call us anytime on 13 24 80.

If you got your policy through an adviser or broker, contact them directly.

Download claim forms

Claims FAQs

The more details you give us, the quicker we can assess and pay your claim.

Usually you’ll need to tell us:

• Your policy number
• Your personal details
• Who the policy holder is (if you're claiming for someone else)
• What happened, including when and where
• The details of anyone else who’s involved.

If your business includes providing a service or advice, Professional Indemnity Insurance can protect you from claims made against your business for damage or loss caused by an act while you’re providing your service.

Public Liability Insurance safeguards your business against claims made against you for damage, loss or injury that occur in the course of doing business.

Claims can be very large and can cause financial stress for small businesses.

Public Liability Insurance will cover you for the amount you may be liable to pay as well as any legal fees to defend the claim.

If you interact with people in public places during the course of your business activities, you should consider this type of insurance.

Public Liability Insurance protects the business against claims for damage or loss made by the public or customers.

Workers Compensation covers your employees if they’re injured at work. This could include medical and all associated expenses related to the workplace incident.