Help and support

Find policy booklets, contact details and support information.

Contact us

For general enquiries you can call us on 13 24 81.

 

Personal insurance from 8am–8pm AEDT, Mon–Fri (excluding public holidays).

 

Business insurance 8am–8pm AEDT, Mon–Fri (excluding public holidays).

Support and services

Financial assistance

Talk to us about how we can help if you’re having trouble making your insurance payments.

Our financial assistance

Family and domestic violence

If you're affected by family and domestic violence, we're here to support you.

Domestic violence support

Interpreter services

Find out about interpreter services available to you so you can talk to us in your language.

Interpreter services

Hearing impaired services

Call the National Relay Service teletypewriter on 13 36 77 and enter our phone number 13 24 81.

Call 13 36 77

Insurance fraud

Call to report insurance fraud over the phone.

Call 1800 237 283

Policy booklets

Find Product Disclosure Statements (PDS) and other policy documents for all of our policies.

View all policy booklets

Feedback and complaints

You can give us feedback or make a complaint online or over the phone.

Talk to us online Call 13 24 81

Business interruption claims

If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 13 24 81.

 

There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia’s website.