Feedback and complaints

We aim to give you the best service possible, but we understand that sometimes issues come up and you may have a complaint.

You can use this form to send us your feedback or complaint, and we’ll get back to you as quickly as we can.

How we handle complaints

Complete all fields in this form (unless they’re marked optional)

Personal Details



Include area code and remove spaces for landlines, e.g. 03xxxxxxxx Remove spaces for mobile, e.g. 04xxxxxxxx

Your policy details


Postal Address we have on file




Your feedback

Are you making a complaint? (required)


e.g. https://www.cgu.com.au/personal/car-insurance

Attachments

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