Contact us

For general enquiries, call 13 24 81

(For personal Insurance 8am–8pm AEDT, Mon–Fri)

(For business Insurance 8am–8pm AEDT, Mon–Fri)

Car, vehicle, home, and travel insurance

Request a change on the phone

  • (For personal insurance 8am–8pm AEDT, Mon-Fri)

  • (For business insurance 8am–8pm AEDT, Mon-Fri)

Make a claim

Ask a question

  • (For personal insurance 8am–8pm AEDT, Mon-Fri)

  • (For business insurance 8am–8pm AEDT, Mon-Fri)

Call us

For business insurance quotes

Request a quote from a business insurance specialist

For general enquiries

For personal insurance 8am–8pm AEDT, Mon–Fri

For business insurance 8am–8pm AEDT, Mon–Fri

From overseas, call +61 3 9601 8222

For claims

We're available 24 hours, 7 days

Business Insurance

Business interruption claims

If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 13 24 81.

There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia's website.

Get a quote

Pay and renew

Get your documents

  • Log in to CGU Online to see your policy details and download documents

  • Request a Certificate of Currency online

  • Requet a Tax Invoice online

  • Request a Certificate of Insurance online

What you need to claim

To help us process your claim more quickly, have a few details ready when you call.

These include your policy number, your contact details (the ones you have listed on your policy), and the details of any other people involved in the claim.

Feedback & complaints

You can give us feedback or make a complaint online or over the phone.